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Sunday, May 18, 2014
My recent article in Leadership Insights for Leaders. ODALTERNATIVES BY SANTHOSH BABU
Pink is not a strategy.
What women don't want!
Women like pink. Women are not good with numbers. Women are not good
drivers. Women love shopping. Women are…. These stereotypes about women are so
common not just amongst men but also marketers. And mind you such perceptions
exist even in the developed world. Has the image concerning women remained in a
time warp while the whole world around them has changed? Or is it that,
the roles defined by genders do not change so easily, which means men will
remain the so called ‘provider and protector’ and women will always be
‘preserver and support’ to the dominant force?
Evidently, there is reason to believe that women
today are becoming both decision makers for big ticket items and also
importantly consumers of previously male-dominated categories. Data and
research evidence the same. 45% of life insurance
purchase decisions by working women and one third by housewives have been taken
in their sole capacity. (Source:
Nielsen Women Syndicated Study). Similarly,
the number of women having a savings bank account has increased by 33% in the
last 10 years (from 2002-2012)- and so have women with credit cards - 10% in
2012 vs. 4% in 2001 (Source: IMRB
Research study). While 59% women are actively consulted on car brand
related decision, 31% aspire to buy their own SUVs. (Source: Nielsen Automotive Syndicated Study)
Expect categories with typical
male-dominated consumer base, e.g. automobiles, financial services, telecom, to
adapt to the opportunity in the female market - not just as influencers but
specialist target groups. Here are a few tips and trends that will shape the
success in this 46% of the consumer market.
Desire
for responsible consumption
Old stereotype that women are
insatiable, impulsive shoppers of frivolous things is giving way to desire for
smart management and advanced planning of household budget. Women are only
becoming more responsible towards money consumption. Marketers have realised this and specifically
target women e.g. Big Bazaar has created special occasions like Independence Day
where women are specifically targeted or their Wednesday shopping which targets
non-working women to make the best of the prices for those days. Season end
sales even for aspiration brands have become a part of a thought through
strategy as more and more women postpone purchase for a great bargain.
Appreciating
multi-dimensionality
With 37% increase in graduate women
(period 2008-12) women have started contributing to household income, the lines
of inequality and role differentiation have diminished. As more and more women
are becoming financially independent, cultural norms have steadily started
softening and rigid boundaries prevailing in traditional Indian life are
beginning to fall. With this convergence of roles women have taken up many such
responsibilities which were traditionally the men domain e.g. financial
planning, payment of taxes etc. Brands have to leverage this multi-dimensional
identity of a women’s role in the household which has moved beyond that of singular
identify of a care-giver. Banks with credit cards specifically designed for women,
Insurance players launching women specific plans are clear examples.
From
effort-saving to lifestyle assistance
Women tend to lap up products that
don’t just help them save effort but enhance their overall well-being,
something they are constantly seeking. For the truly time starved women, tech
apps that enable consolidation and hyper-tasking such as checking mails, school
updates, holiday planners, wealth management, diet charts and overall
well-being should ring a bell. This is
also what may be explaining why women buyers of smart
phones have increased by 175% in last one year as compared to 100% in case of
men (Source: Nielsen Informate Mobile Insights).
More
for less guilt
The pursuit of a better life is tinged
with a desire to keep the best of the past. There are cultural and personal
expectations to fulfil the traditional role of restrained value-conscious
homemaker. Brands have to find ways of communicating the negative impacts of
discarding the old product and upgrading or replacing the new. Assuaging her
guilt is the key to enhanced consumption. Saffola as a brand has done this well
to take a commodity cooking medium to high involvement health product. Durable
brands like refrigerators and washing machines can do this by bundling service
contracts just like automobiles have done successfully. This should work as
women are ultimately responsible for the running and maintenance of most of the
household goods and also because women’s expectations of customer service are
far more than her male counterpart.
Transparency
as a virtue
72% of educated women rate the value
of being honest and transparent as an essential guiding principle of life. And
this value translates to her as a ‘consumer’ too. For example, food brands that
display nutrients and calories clearly and overtly are preferred. Brands should
have nothing to hide and should proactively show and prove that they are
transparent. More and more brands are now giving product demos, sampling their
products to women to build confidence in their products and offering a return
if products do not meet expectations – personal care products being a case in
point.
True
‘Feminity’
Women want to live their lives on their
own terms, explore new possibilities, push boundaries and win admiration of
female colleagues more than that of male colleagues. The ultimate barometer of
achievement for today’s women is to become a role model for many other women.
The new definition of ‘Feminity’ is about personal competency and intellectual
depth rather than her external manifestation of beauty. Brands need to take
cognisance of this change and portray confident women who will help fight the
cultural stereotypes and shape the new future. Nike Voices beautifully captures this new woman through the phrase
‘if somebody’s got to be the best, why not me’.
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